Account
Why am I required to register before making a purchase?
Registering is quick and easy, we require only a password in addition to the email that you provide. Having an account lets you keep track of your orders’ status from your dashboard easily.
How do I change my email settings?
To change your connected email address or change your email notifications, follow the steps below:
In the top navigation bar you will see a link called ’Account’. Click on your username to access your user account dashboard.
Select “Account settings”. You are then able to change your connected email address, shipping address, and specify if you’d like to receive emails from Trowbridge Gallery.
I forgot my password, how can I get a new one?
It happens to the best of us. Go to this page so you can set a new one.
Buying
What forms of payment does Trowbridge Gallery accept?
We accept Visa, Mastercard & American Express. All credit cards used for payment must have a valid billing address.
If these options do not suit you please contact us.
Are my payments secure?
All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.
For your own safety we do not save any payment information. Payments are made directly through Stripe—certified to PCI Service Provider Level 1, the most stringent level of certification, so we can guarantee that important information stays confidential and private.
How do I check the status of an order?
You can see the progress of all orders in the “My orders” section of your Account dashboard.
Shipping & Return
What is the shipping return?
As our products vary widely please feel free to contact us for all the relevant information on our returns policy.
How our products are shipped?
We take the utmost care in the careful packaging and safe shipping of your new art piece. We deal in rare and often delicate items and have developed specialised methods to guarantee the piece arrives to your door in perfect condition.
Every piece is shipped flat in presentation mounting and wrapped or rolled in a postal tube. The shipping option can be selected on checkout.
Which countries do we ship to?
We ship worldwide.
How much will the delivery cost me?
We offer flat rate shipping on all unframed items as follows (priced in $AUD):
Australia
- Flat packed with mount: $20
- Rolled in a postal tube: $10
Worldwide
- Flat packed with mount: $60
- Rolled in a postal tube: $30
Framed products are priced per item, if you would like your print framed please contact us.
Privacy & Policy
Information Collected or Received
Trowbridge Gallery may collect personally identifiable information, such as your name. Trowbridge Gallery may also collect anonymous demographic information, which is not unique to you, such as your age and gender. We may gather additional personal or non-personal information in the future.
Information about your computer hardware and software may be automatically collected by Trowbridge Gallery. This information can include: your IP address browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Trowbridge Gallery website.
Collection and use of personal information
Trowbridge Gallery collects and uses your personal information to operate its website(s) and deliver the services you have requested.
When you place an order on the Site, you must provide your first and last name, a valid email address, phone number, billing address, shipping address, and credit card number. We will use this information to fulfill the order you place and to communicate with you about it.
Trowbridge Gallery uses your information for four purposes: (1) to fulfill the orders you place on the Site, (2) to answer any customer service inquiries that you may have, (3) to contact you about special offers, Trowbridge Gallery news and new products and (4) to understand the shopping habits of our customers to better serve them in the future.
Use of Cookies
Trowbridge Gallery uses cookie to improve and personalise your experience on our site by remembering you or your preferences during your visit(s) to the site.
If a Site doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the Site. Our Site uses cookies to remember things like your preferences, shopping cart or to remember who you are on return visits.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of Trowbrudge Gallery services or websites you visit.